Privacy Policy

Last updated: October 6, 2026

Heiser Automotive Service Ltd. respects your privacy and is committed to handling personal information responsibly and in accordance with applicable privacy laws, including Alberta's Personal Information Protection Act (PIPA).

 

Information We Collect

Our website is primarily informational. Appointments are currently booked by telephone rather than through online booking.

When you visit our website, certain technical information may be collected automatically by our website platform and service providers. This may include your IP address, browser and device information, pages visited, date and time of access, cookie preferences, and other information required for website security, operation, performance, and functionality.

If you contact Heiser Automotive Service Ltd. directly by telephone, email, or another method, we may collect the information you choose to provide, such as your name, contact information, vehicle information, and information necessary to respond to your inquiry or provide automotive services.

 

How We Use Personal Information

We may use personal information to respond to inquiries, arrange and provide automotive services, communicate with customers, operate and secure our website, maintain business records, comply with legal requirements, and improve our services and website.

We limit the collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

 

Cookies and Website Technologies

Our website is hosted on the Wix platform and uses cookies and similar technologies that support website security, stability, operation, and functionality. Some website features and third-party components may also process technical information when they are loaded.

We use Usercentrics for Wix as our consent-management platform. Where applicable, visitors can use the cookie consent banner to accept or decline non-essential data-processing services and adjust their privacy preferences.

Our website also displays Google review content. Components used to display this content may load resources hosted by Google or related service providers, including reviewer profile images.

You may also control cookies through your browser settings. Disabling certain cookies or services may affect the operation or appearance of some website features.

 

Service Providers and Processing Outside Canada

We use third-party service providers to operate and support our website, including Wix and Usercentrics, as well as services associated with Google content displayed on the site. These providers may process or store information outside Canada, including in the United States or other countries where they or their service providers operate.

Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or other authorities in accordance with those laws.

For information about our policies and practices concerning service providers outside Canada, or questions about their collection, use, disclosure, or storage of personal information, please contact us using the information below.

 

Sharing and Sale of Personal Information

Heiser Automotive Service Ltd. does not sell personal information.

We may disclose personal information to service providers where reasonably necessary to operate our website or business, to provide requested services, or where disclosure is authorized or required by law. We do not disclose personal information for purposes unrelated to those for which it was collected except with consent or as permitted or required by law.

 

Safeguards and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the personal information in our care. No method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, business, or regulatory requirements. Information that is no longer required is securely destroyed, deleted, or anonymized where appropriate.

 

Access, Correction, and Consent

Subject to applicable law, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete.

Where we rely on consent, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

To make a privacy request or ask a question about how we handle personal information, please contact us using the information below.

 

Third-Party Websites and Services

Our website may contain links to, or content provided by, third-party websites and services. Their privacy practices are governed by their own privacy policies. Heiser Automotive Service Ltd. is not responsible for the privacy practices of independent third parties.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers, or legal requirements. The “Last updated” date at the top of this policy indicates when it was most recently revised.

 

Contact Us

 

Heiser Automotive Service Ltd.
12525 72 St NW
Edmonton, Alberta T5B 1Y5
Canada

Phone: 587-414-5077
Email: HeiserAutomotiveService@gmail.com

Privacy inquiries may be directed to Heiser Automotive Service Ltd. at the contact information above.